Frequently Asked Questions

Please note your subscription is for individual use only and will begin immediately after payment is received for use of the database.
The subscription is valid for one year starting from the initial subscription payment date. The subscription is non-transferable and non-refundable

How to access HBCU Merit Scholarship database?

Here's how to access the HBCU Merit Scholarship database:

Access the login portal.
Sign in using your HBCU Merit Scholarship database user name and password:
- Forgot your Password?

FAQ

Why can't I sign in to HBCU Merit Scholarship database?

The most common cause of this issue is old browser history. After you've purchased your subscription, clear your browser history, then close and reopen your browser to begin a new session.

Where is my authorization code?

Authorization codes are not necessary for subscriptions purchased directly.

How can I find my username and/or password?

If you’re having trouble finding your password, click the ‘forgot password’ button on the Login page.

What browser(s) should I use?

We recommend the latest version of Chrome, Firefox or Safari for desktop, laptop, tablet or smartphone.

When does my subscription expire?

You will be able to access your HBCU Merit Scholarship Database Online for 12 months from the date of purchase.

What happens if the HBCU Money Guide is updated after I
made my purchase?

We partner with HBCU admissions offices to update school profiles throughout the year to reflect policy changes. In some cases, information may not be applicable, available or provided. Each institution has the right to change requirements without notification. Comprehensive updates are made annually; any additional updates will automatically be reflected once you log in.

What happens when my subscription expires?

Once your subscription ends you will receive an email notification allowing you to re-subscribe.

Can I share my subscription with family or friends?

No. Your subscription is intended for individual use only. Please do not share your account information.

How can I contact customer service?

Send a detailed email to contact@hbcumoneyguide.com

What is the return/refund policy?

Please note your subscription will begin immediately after purchasing this product and is valid for one year for individual use only. This product is non-transferable and non-refundable.